About The Author

Chris Hanna
Chris Hanna
Founder & Management Coach, Evolving Management

Chris Hanna was a 2018 ICMI Mover & Shaker in the category of Workforce Manager. Chris Hanna was a 2018 ICMI Mover & Shaker in the category of Workforce Manager. In 2019, he joined ICMI's Featured Contributor panel providing resources for the contact center community. In October, Chris will also be speaking at ICMI Connections in Chicago. Throughout his career, Chris has built and led teams that support the customer experience, across a variety of different industries. Chris is also the Founder of Evolving Management, where he provides resources to help leaders and organizations evolve their effectiveness to thrive, leaping to new levels of success. He’s passionate about developing high-potential talent and sharing ways to drive continuous improvement to enhance both the employee and customer experience too. Connect with Chris on LinkedIn and Twitter or email

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