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Chris Hanna was a
2018 ICMI Mover & Shaker
in the category of Workforce Manager. As a contact center leader with
StarTech.com, he manages a team of 40+ technology experts providing 24x5
global product support to customers over the phone, chat, email and online
reviews. He also manages the Workforce Management & Analytics team.
With over 15 years of building and leading teams across various industries,
Chris is passionate about developing high-potential talent and driving
continuous improvement to enhance the customer experience. He also provides
resources and solutions at Evolving Management, which
aims to help leaders with ways to become better at balancing innovation and
employee engagement while strengthening a culture of ongoing coaching and
development. Follow Chris on LinkedIn
and Twitter or connect with