About The Author

Chris Hanna
Chris Hanna

Chris Hanna was a 2018 ICMI Mover & Shaker in the category of Workforce Manager. As a contact center leader with, he manages a team of 40+ technology experts providing 24x5 global product support to customers over the phone, chat, email and online reviews. He also manages the Workforce Management & Analytics team.

With over 15 years of building and leading teams across various industries, Chris is passionate about developing high-potential talent and driving continuous improvement to enhance the customer experience. He also provides resources and solutions at Evolving Management, which aims to help leaders with ways to become better at balancing innovation and employee engagement while strengthening a culture of ongoing coaching and development. Follow Chris on LinkedIn and Twitter or connect with him at .

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