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About The Author

Chris Hanna
Founder & Management Coach, Evolving Management

Chris Hanna has built and led teams that support the customer experience across a variety of different industries. He’s passionate about developing high-potential talent and game-changing cultures, through continuous improvement that enhances both the employee and customer experience. At Evolving Management, he provides solutions to help leaders and organizations evolve their impact and effectiveness. Chris was also a 2018 ICMI Mover & Shaker in the category of Workforce Manager. In 2019, he joined ICMI’s Featured Contributor panel, providing resources for the contact center community. Most recently, he was also a speaker at ICMI Connections. Connect with Chris on LinkedIn and Twitter or email

ICMI Top 50 Thought Leader
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