Last year we asked you which topics you'd like to cover during #ICMIchat in
2019. At the top of the request list? Career development. This week Sean
Hawkins co-hosted our chat and offered his perspective on providing
professional development opportunities for team members. One of the
questions that he posed to the group: how should employees take charge of
their own development? Here are some of the top answers!
Ready to take charge of your growth? ICMI now offers more virtual contact
center training courses than ever, covering topics like supervisor
development, metrics, WFM, operations, and more. Find your course here.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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