Onboarding is an age-old challenge, not just for contact centers, but for business in general. Last week, the #ICMIchat community brainstormed ways to make this process better. Watch this video for a few quick tips.
ICMI is considered the authority on contact center performance excellence. We offer comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center.
Please sign in to leave a comment. If you don't have an account you can register for free here.
Forgot username or password?