Happy New Year! During our first #ICMIchat of 2019, we asked participants to share their best tips for boosting productivity in the contact center. Here are seven of the best responses. Watch and learn, then leave us a comment! What's your favorite productivity hack?
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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