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7 Tips for Improving Contact Center Productivity

By Erica Marois | Date Published: January 08, 2019 - Last Updated December 03, 2019 | Comments

Happy New Year! During our first #ICMIchat of 2019, we asked participants to share their best tips for boosting productivity in the contact center. Here are seven of the best responses. Watch and learn, then leave us a comment! What's your favorite productivity hack?

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Morale, Workforce Management

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