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6 Tips for Approaching Employee Retention More Proactively

By Erica Marois | Date Published: June 21, 2019 - Last Updated September 08, 2020 | Comments

Research indicates that attrition rates rise during periods of organizational change. It’s one of the things that keeps plenty of contact center leaders up at night. Yet, most of us are still more reactive than proactive when it comes to employee retention. What are some ways companies could take a more proactive approach to employee retention?  Here are six answers from the most recent #ICMIchat.

Looking for more advice that will help you stabilize engagement during periods of change? Check out the full chat recap.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Culture And Engagement

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