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ICMI.com is the definitive source of information for contact center and customer experience professionals. More than 50,000 pros visit us online each month for best practices, insightful analysis, and valuable resources. If you're a contact center pro with a passion for what you do and for sharing your experience, we invite you to join us in 2020 as a Featured Contributor!
You'll be in fantastic company — meet the 2019 Featured Contributors!
ICMI is considered the authority on contact center performance excellence. We offer comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center.
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