Characteristics of Great CX Leaders

Earlier this year, ICMI released its first list of Customer Experience (CX) Movers & Shakers. This month, we'll celebrate and honor those professionals at a ROCKstar party at ICMI Contact Center Demo. As we were preparing for the event, we asked #ICMIchat participants to share the characteristics they've noticed in their own CX heroes. Here are a few of the answers.


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?