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6 Examples of Wow-Worthy Social Media Customer Service

By Erica Marois | Date Published: August 24, 2017 - Last Updated September 25, 2018 | Comments

This week Dan Gingiss, author of Winning at Social Customer Care, joined us for a special #ICMIchat. We talked about what it takes to deliver outstanding social media customer service, and we asked participants to share their wow-worthy experiences. Watch this video to see the top responses!

Feeling inspired? Ready to deliver winning social customer care? Check out a full chat recap here for tons of tips.

And be sure to read Dan's book! You can find a discussion guide here.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Social Media

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