By
Erica Marois
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Date Published: October 19, 2017 - Last Updated September 25, 2018
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Comments
Landing a new management role is both exciting and nerve-wracking. Managing a contact center for the first time can feel downright daunting. Tight budgets, high expectations, and an air of unpredictability can make even a veteran manager feel overwhelmed. Whether you're new to management or new to the contact center, here are a few tips from leaders within the #ICMIchat community.
Looking for even more insight? Read through the full chat recap, or join us at an upcoming ICMI Training Symposium.