ICMI Training and Professional Services

How well is your contact center performing? Are you struggling with contact center operations, workforce management, coaching, quality assurance or metrics? ICMI has solutions to address everything from the smallest need to the greatest challenge for contact centers. Contact us today to find out more about On-Site, Off-Site and Online training services available to you.

Fill out the following quick form to find out more about ICMI Training and Professional Services:

On Site

Training, consulting and site certification from industry leading instructors and consultants to help you optimize your center's performance

Off Site

Destination training and contact center conferences with workshops, industry renowned instructors and keynote speakers, and innovative solutions


Online training to improve agent and supervisor performance available on demand and year round with a focus on contact center needs and challenges