ICMI Virtual Training Symposium Brochure


Virtual Contact Center Symposium

ICMI Virtual Classroom
Nov. 16-19, 2020 


ICMI's Most Immersive Training Experience

Create your own schedule of industry-leading courses covering the most crucial contact center topics, learn from the top minds in the industry, and collaborate and network with peers... all from your computer! 
This brochure contains the full course listing, schedule, general program information, and an EXCLUSIVE DISCOUNT!

Optimize your contact center and transform your career - join us at the ICMI Virtual Training Symposium!
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Build Your Schedule

Courses are divided into 2-day and 4-day sessions allowing you to build a custom schedule of training that best meets your needs

Immediate, Actionable Takeaways

Bring home best practices, tools and resources to immediately implement positive change within your center

Interactive Learning

Vital interactive instructor-led classroom training for call center management and other contact center professionals - featuring an intimate environment and peer-to-peer networking