ICMI Contact Center Training Symposium - Scottsdale, AZ
March 14-17, 2017


Are you looking to learn the essential skills of contact center management, improve the performance of your contact center, or tackle the challenges of workforce management?  March is the perfect time to break away to Scottsdale, Arizona to benefit yourself, your team and your contact center with practical and actionable insights. Customize your training experience with some of the best and most relevant courses for contact center managers and supervisors.  Download the brochure and save $100 on 3- & 4-Day Training Passes!

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Build Your Schedule

Courses are divided into 1 day, 2 day and 4 day sessions allowing you to build a custom schedule of training that best meets your needs

Immediate, Actionable Takeaways

Bring home best practices, tools and resources to immediately implement positive change within your center

Interactive Learning

Vital interactive instructor-led classroom training for call center management and other contact center professionals - featuring an intimate environment and peer-to-peer networking