Contact Center Training Symposium Brochure

New Orleans Symposium

New Orleans
March 23-26, 2020


The ultimate live training experience for contact center leaders.

At Symposium, you'll build your own schedule of industry-leading courses that cover the most vital contact center topics, learn from expert ICMI instructors, and collaborate and network with industry peers. 
This brochure contains the full course listing, schedule, general program information, and an EXCLUSIVE DISCOUNT!

Optimize your contact center and transform your career - join us in New Orleans!
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Build Your Schedule

Courses are divided into 2-day and 4-day sessions allowing you to build a custom schedule of training that best meets your needs

Immediate, Actionable Takeaways

Bring home best practices, tools and resources to immediately implement positive change within your center

Interactive Learning

Vital interactive instructor-led classroom training for call center management and other contact center professionals - featuring an intimate environment and peer-to-peer networking