ICMI Contact Center Training Symposium Brochure

Las Vegas, NV  |  March 25-28, 2019

The ultimate live training experience for contact center leaders.


At Symposium, you'll build your own schedule of industry-leading courses that cover the most vital contact center topics, learn from expert ICMI instructors, and collaborate and network with industry peers. It's a learning environment tailored specifically to contact center leaders. You'll discover actionable solutions to challenges like:

  • Improving the strategy and operations of your contact center
  • Optimizing workforce management
  • Increasing the effectiveness of monitoring and coaching
  • Making better use of data and technology
  • Engaging and retaining staff

This brochure contains the full course listing, schedule, general program information, and an EXCLUSIVE DISCOUNT!

Optimize your contact center and transform your career - join us in Las Vegas!
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Build Your Schedule

Courses are divided into 2-day and 4-day sessions allowing you to build a custom schedule of training that best meets your needs

Immediate, Actionable Takeaways

Bring home best practices, tools and resources to immediately implement positive change within your center

Interactive Learning

Vital interactive instructor-led classroom training for call center management and other contact center professionals - featuring an intimate environment and peer-to-peer networking