Contact Center Training Symposium Brochure

ICMI Contact Center Training Symposium attendees learning


Alexandria, VA
June 24-27


The ultimate live training experience for contact center leaders.

At ICMI Training Symposium, you'll get to build your own schedule of industry-leading courses that cover the most vital contact center topics, learn from expert ICMI instructors, and collaborate and network with industry peers. 
This brochure contains the full course listing, schedule, and general program information, along with an EXCLUSIVE DISCOUNT!

Optimize your contact center and transform your career - join us in Alexandria!
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Build Your Schedule

Courses are divided into 2-day and 4-day sessions allowing you to build a custom schedule of training that best meets your needs

Immediate, Actionable Takeaways

Bring home best practices, tools and resources to immediately implement positive change within your center

Interactive Learning

Vital interactive instructor-led classroom training for call center management and other contact center professionals - featuring an intimate environment and peer-to-peer networking