Recognizing Excellence In Our Industry!

ICMI Global Contact Center Awards Program

The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer management industry. It is designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry. For over 14 years, ICMI, the leading global provider of comprehensive resources for customer management professionals has organized and managed this awards program.

The program culminates into a 'celebration of excellence' at the Global Contact Center Awards Party - a festive environment that allows everyone to revel in the achievements of the finalists, as tickets to the Awards Party are included in your Contact Center Expo conference pass.

Awards are given in each of the competitive categories. Finalists will receive certificates commemorating their achievements, and winners will receive personalized trophies to take back to their contact center, along with some pretty sweet bragging rights! We encourage contact centers worldwide to apply for multiple categories, and nominate multiple colleagues for these prestigious honors.

Winning individuals and companies will be announced at the ICMI Global Contact Center Award Party on May 13, 2021. The celebration will be held in conjunction with the annual ICMI Contact Center Expo to be held in Fort Lauderdale, Florida at the Diplomat Beach Resort.


Awards Sponsors

2020 Global Vision Sponsor

Please complete the  form below to be notified when Call for Entries opens.




“Being nominated for the ICMI awards jump-started my career and gave me the confidence to get involved with the customer service profession and contribute innovations on my team. Do your people the same favor..”

 - Evan Watson, Lead Specialist—Documentation & Controls, AICPA