Contact Center Expo & Conference

Ft. Lauderdale/Hollywood, FL
May 13-16, 2019

The Diplomat Resort

Call for Speakers Toolkit

What is Contact Center Expo?
Each year, 1500+ contact center and customer service professionals come together for their industry’s signature event: ICMI Contact Center Expo. It’s the one place where the practitioners, powerhouse companies, and proven solution providers unite to make a difference in the profession. Each year, ICMI Expo features inspiring keynotes, interactive learning sessions, behind-the-scenes site tours, and an enlightening Expo Hall. Bonded by common ideologies, attendees join forces for four days focused solely on elevating the customer experience. The result is convergence of people and technologies that improve contact center operations, empower careers, inspire ideas, and create professional bonds. Read about this year's learning tracks and suggested presentation topics.

Be part of the excitement while sharing your knowledge with eager minds.

Fill out the form on this page and gain immediate access to the Call for Speakers Toolkit.


This toolkit will provide:

  • This year's learning tracks
  • Suggested topics under each track for presentations
  • Insight into what types of presentations are given the most consideration
  • What types of presentations are not allowed

If you are ready to submit your proposal, visit

Should you experience any issues downloading the toolkit, please email [email protected] to request the toolkit be emailed. 

Complete the Form.


Where else can you get such accolades and recognition among the greatest gathering of Contact Center Professionals? ICMI Contact Center Expo provides the stage for you to shine!


Join others just like you who share the common goal of advancing the Contact Center profession. ICMI Contact Center Expo offers unique and lasting connections for you to grow!


By bringing your story to the stage you will soon realize that not only are you not alone, your story will inspire others! ICMI Contact Center Expo brings together the most compelling topics and speakers who are just like you!