Orlando, FL
May 21-24, 2018

Walt Disney World Resort

Check out the full program.

What sessions you will attend, what exhibitors you want to visit. Get our your marker and start circling your selections!

This year's program is fresh and NEW!

  • 7 Learning Tracks, including the NEW Executive Perspectives Track 
  • 27 Case Study Presentations from 32 Leading Organizations 
  • Exclusive Tours of Top Orlando Contact Centers 
  • NEW Disney "Business Behind the Magic" Tour 
  • Increased Value - Best Pricing 
  • MasterMinds Program - Build an Action Plan

See everything we have planned.

Fill out the form on this page and gain immediate access to the 24-page program brochure.


Should you experience any issues downloading the program, please email sandra.kemp@ubm.com to request the program be emailed. 

Complete the Form.

Network with Peers

"It was amazing to be around so many people in the industry. It was exciting and invigorating. To share my perspective and to get so many other perspectives helped me learn and grow. - Jenny Dempsey, Phone.com

Expand your Knowledge

"I learned so much and I have come back to my contact center with new enthusiasm and great ideas for improvement." -Lonnie Gridley, Contact Center Director, Progressive Finance

Evaluate Technology

"A great way to compare vendor offerings in a single venue, to evaluate their products and the
people behind them." - John R., ThinkDirect Marketing

COME TOGETHER: The Power of Connecting

ICMI Contact Center Expo unites professionals looking to further their knowledge in an industry in constant transformation. As customer expectations continue to rise, it’s up to us—the contact center professionals—to rise with them. But how can we keep up with rapidly emerging and evolving technologies? With heightened emphasis on meaningful metrics that drive change? With an increasingly diverse workforce? With all the pressure to create a flawless customer experience—through every interaction not only within our contact centers but across the entire organization? Simple. We do it together at CC Expo. Because that’s the only place you’ll be all in, linked by an unbreakable esprit de corps—unique in our profession of helpers and supporters. When we come together, whether it’s within our organization or outside, we strengthen our industry, our customer relationships, and ourselves.