LAS VEGAS | Red Rock Resort
November 12 - 14, 2018

Get the 20-Page Program

Plus a promo code for exclusive savings!

Download the program and start planning the sessions, hands-on workshops, 'behind-the-scenes' local tours, and networking parties that you plan to attend.

Plus take a look at our featured keynote speakers.

You're gonna love what we have in store for these three jam-packed days!

See you soon!

View the Brochure!




Meet Others Like You

"Networking with other small bank call centers was outstanding for sharing best practices."  - Elaine A., Call Center Operations Mgr., City National Bank of Oklahoma

Learn Best Practices

"Topics were right on with the pain points we deal with day to day within our Contact Center and offered great solutions and ideas." - Cyndy N., Customer Svc Training Manager, Snohomish County Public Utility District

Evaluate Technology

"A great way to compare vendor offerings in a single venue, to evaluate their products and the
people behind them." - John R., ThinkDirect Marketing

REACHING THE PEAK OF CUSTOMER SERVICE EXCELLENCE!

Successfully leading a team to the pinnacle of customer service requires a commitment to gaining the knowledge and tools needed to deliver the experience your customers expect. ICMI Contact Center Demo will inspire you to reach new heights, guide you in developing a rock solid CX program, and reveal how to create a customer-centric culture that fosters engagement and peak performance from your team.