ICMI Global Contact Center Awards

The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer service industry. It honors the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in the industry. The program recognizes teams and individuals in 14 categories. Do you think you have what it takes to bring home a trophy? 

 Final Deadline: January 31, 2020

This robust toolkit will help you get organized: important dates and deadlines, category criteria, tips and tricks, and more! In the final pages of the toolkit, you’ll find application questions for each category. Print them off, divide and conquer, and start planning your entries. Then submit through our awards portal when you’re ready. 

Request a copy of the toolkit by completing the form on this page. And then, when you're ready...

Start Your Entry


Global Vision 

Category Sponsor 


Download the Awards Toolkit

Boost employee engagement and engage new talent

In today’s experience economy, potential employees are looking at awards and company rankings to make career decisions.

Attract new customers

Customers like to work with winning companies, and potential customers often make their purchasing decisions based on service reputations.

Celebrate your success

Attend the Global Contact Center Awards party at ICMI Contact Center Expo, held May 11-14, 2020, at the beautiful Diplomat Beach Resort in Fort Lauderdale. Each finalist receives a complimentary 2-day pass for the event (valued at more than $2,000)!