ICMI Global Contact Center Awards

The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer service industry. It honors the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in the industry. The program recognizes teams and individuals in 14 categories. Submissions are no longer being accepted for the 2020 program, but if you'd like to be notified when the 2021 cycle starts, please submit this form.


Finalists Announced: March 6, 2020



Global Vision 

Category Sponsor 


Download the Awards Toolkit

Boost employee engagement and engage new talent

In today’s experience economy, potential employees are looking at awards and company rankings to make career decisions.

Attract new customers

Customers like to work with winning companies, and potential customers often make their purchasing decisions based on service reputations.

Celebrate your success

Attend the Global Contact Center Awards party at ICMI Contact Center Expo, held May 11-14, 2020, at the beautiful Diplomat Beach Resort in Fort Lauderdale. Each finalist receives a complimentary 2-day pass for the event (valued at more than $2,000)!