ICMI Global Contact Center Awards

The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer service industry. It is designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments within the industry. For more than 12 years, ICMI, the leading global provider of comprehensive resources for customer service professionals has organized and managed this awards program.

Final Deadline: January 31

The awards program recognizes teams and individuals in fourteen unique categories. Do you think you have what it takes to bring home a trophy? 

This robust tool kit will help you get organized! Download your copy to find important dates and deadlines, category criteria, tips and tricks, and more by completing the form on this page.

In the final pages, you’ll find application questions for each category. Print them off, divide and conquer, and start planning your entries. Then submit through our awards platform when you’re ready.

Start Your Entry >


Download the Awards Toolkit

Boost employee engagement & attract new talent

In today’s experience economy, potential employees are looking at awards and company rankings to make career move decisions.

Attract new customers

Customers like to work with a winning company, and potential customers often make their purchasing decisions based on service reputations.

Celebrate your success

Attend the Awards Party at ICMI Contact Center Expo, held at the beautiful Walt Disney World Dolphin Resort near Orlando, FL. Each finalist receives a complimentary 2-day pass for the event! (Valued at more than $2,000!)