ICMI Global Contact Center Awards

The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer service industry. It honors the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in the industry. The program recognizes teams and individuals in 14 categories.
For more information, please complete the form to receive the awards nomination toolkit.

The toolkit contains:

  • Important Dates and Deadlines
  • Why You Should Enter
  • Categories, Criteria, and Entry Fees
  • Tips for a Successful Entry


Finalists Announced: April 12, 2021


Download the Awards Toolkit

Boost employee engagement and engage new talent

In today’s experience economy, potential employees are looking at awards and company rankings to make career decisions.

Attract new customers

Customers like to work with winning companies, and potential customers often make their purchasing decisions based on service reputations.

Celebrate your success

Attend the Global Contact Center Awards party at ICMI Contact Center Expo in September 2021. Each finalist receives a complimentary 2-day pass for the event!