The Value of Certification

Be the First of YOUR Generation to Experience the Next Generation of ICMI Professional Certification


The ‘2nd Generation ICMI Professional Certification’ is the first major revision of the Core Contact Center Competencies since their initial publication in 2002.

With a concentration on People, Operations & Technology, Customers, and Leadership, theses competencies incorporate such current-day themes as:

  • Global applicability
  • Outbound and blended centers
  • Increased customer focus
  • Outcome versus task-based orientation
  • Key new contact center business and management practices, operational methodologies, technology advancements and customer channels

As a contact center professional you owe it to yourself – and your organization – to learn more about what ICMI Professional Certification can do for you.

Get the ICMI Professional Certification Competencies Today

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Get the Competencies Today!