ICMI’s Online contact center courses provide interactive, on-demand learning at the highest level of flexibility, allowing students to navigate around their busy schedules and concentrate on specific areas of need.
Online courses are not officially available for use until April 30th, but you may pre-order courses now and save 5% or more on your order!
Our curriculums were designed by industry leaders, who know what it takes to ramp up skills quickly in a fast-paced contact center environment.
These online, on-demand courses provide an incredibly cost-effective means of training contact center professionals without wasting time or resources.
Course material hones in on tangible, immediately actionable objectives that have specific and long term impacts on contact center performance.
Handling Difficult Customers | 2.5 Hours
Customer Management Basics | 2 Hours
Sales Training | 2 Hours
Once you’ve found an online course you’d like to purchase, you will select the number of students who can access the course. The pricing is based on the number of students you’d like to give access to for training. Students can then create a login to access the course and train from any computer with internet access on demand, at any time that suits them.
Each course takes between 2 and 3 hours to complete, and is broken into modules for a more digestible learning experience. Students may complete the modules at their own pace, save their progress, and re-watch course content as often as they’d like.
Get more information on bringing ICMI Training to your call center by calling 800.672.6177 or by filling out the below form.