Online Training

Woman using ICMI online contact center training on computer screen

Any time. Any place. Any pace.

ICMI’s Online contact center courses provide interactive, on-demand learning at the highest level of flexibility, allowing students to navigate around their busy schedules and concentrate on specific areas of need.

Online courses are not officially available for use until April 30th, but you may pre-order courses now and save 5% or more on your order!

ICMI's Online courses are:

Expertly designed


Our curriculums were designed by industry leaders, who know what it takes to ramp up skills quickly in a fast-paced contact center environment.



These online, on-demand courses provide an incredibly cost-effective means of training contact center professionals without wasting time or resources.



Course material hones in on tangible, immediately actionable objectives that have specific and long term impacts on contact center performance.

Online Course Options:

Handling Difficult Customers | 2.5 Hours

Who Should Attend:
  • Agents
Topics Covered:
  • Avoiding escalations
  • Managing stress
  • Controlling the call
  • Choosing your words
  • Managing difficult customers

Customer Management Basics | 2 Hours

Who Should Attend:
  • Agents
Topics Covered:
  • Asking effective questions
  • Active listening
  • Building rapport
  • Using your voice
  • Expressing empathy

Sales Training | 2 Hours

Who Should Attend:
  • Agents
Topics Covered:
  • Developing a selling attitude
  • Building product knowledge
  • Presenting for sales
  • Understanding people and buying
  • Selling, step-by-step

How It Works:

Once you’ve found an online course you’d like to purchase, you will select the number of students who can access the course. The pricing is based on the number of students you’d like to give access to for training. Students can then create a login to access the course and train from any computer with internet access on demand, at any time that suits them.

Each course takes between 2 and 3 hours to complete, and is broken into modules for a more digestible learning experience. Students may complete the modules at their own pace, save their progress, and re-watch course content as often as they’d like.


# of Students Price Per Student
1-4 $199 ... $189.05 PRE-ORDER NOW
5-14 $169.15 PRE-ORDER NOW
15-29 $139.30 PRE-ORDER NOW
30-59 $119.40 PRE-ORDER NOW
60+ Custom Pricing PRE-ORDER NOW

Want a Detailed Proposal?

Get more information on bringing ICMI Training to your call center by calling 800.672.6177 or by filling out the below form.