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Ways to Mitigate Agent Burnout When Your Contact Center is Understaffed

Contact centers are often expected to deliver miraculous results with limited resources. Whether you're strapped for time, money, or tools, those pressures are often felt the most by frontline agents. How do you keeping them from burning out when things get hectic and staffing up just isn't realistic? Our friends at #ICMIchat shared a few tips this week.  

Find more tips for making the most of your current resources in the full chat recap! 

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