Call Center Networking Discussion | ICMI

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Call Center Networking Discussion

Best Practices Networking Breakfast Topics

Thursday, October 27, 2016  |  7:30AM-8:15AM

Select a topic you’d like to explore – then enjoy breakfast while engaging in some great conversation. Your table host will act as moderator as you and your peers share lessons learned and success stories on specific areas of challenge within your centers.  It's a great way to network and meet new people.

How to Make Supervisors Super Coaches  Lauren Mott, Charter Communications
 2 Improving Agent Performance  Jeff Toister, Toister Solutions
 3 Time Off and Service Level-The Ultimate Balancing Act  Todd Hixon, Cabelas
 4 Using Customer Surveys and QA to Improve Your Customer Experience  Jeremy Watkin, FCR
Embrace and Enable Your Agents' Personalities
Catherine Hillier and David Perry, Clio
Building Career Pathing Within Your Center
Dustie Mercer, Renaissance
7 Beyond Buzzwords and Good Intentions: What Really Works to Motivate and Engage Employees? Daniel Lafreniere, Greatify

"Networking with other small bank call centers was outstanding for sharing best practices."

Elaine Anderson, Call Center Operations Manager, City National Bank of Oklahoma


   © 2019 UBM, All Rights Reserved.

   © 2019 UBM, All Rights Reserved.