2018 Activities & Networking

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2018 Activities & Networking

ICMI Contact Center Connections offers outstanding opportunities to enhance your conference experience. We invite you to add these activities into your schedule to connect with peers, make new friends, learn new things, and win great prizes!

Demo Hall Bash and Special Preview

Monday, 5:15PM - 7:15PM

In the Demo Hall

Enjoy beverages and light hors d’oeuvres. While you’re at it, test drive the newest products from our exhibitors, meet face-to-face with other contact center pros and preview cutting edge products from leading industry providers.

Industry Roundtables Breakfast

Tuesday, 7:00AM– 8:15AM

We made the most important meal of the day even more important! Fuel up for the day ahead as you join your peers to share experiences, discuss challenges, and develop a network of support.

Keynote Book Signing

Tuesday, 10:00AM

in the Demo Hall

Inspired by the Keynote? It doesn't have to end there -- Immediately following the morning Keynote, a special book signing will take place in the Demo Hall. Be one of the first 50 people in line to receive the book and the opportunity to have it signed by the author!

Author: Denise Lee Yohn

Lunch & Learn

Tuesday, 12:00PM - 2:00PM

in the Demo Hall

Enjoy a fun and delicious lunch while visiting exhibitors on the show floor. Fill out your Lunch & Learn card with stamps from five of your top solutions providers and enter to win a $1000 American Express Gift Card!

ROCKStar Party: Celebrating the Movers & Shakers

Tuesday, 6:00PM – 8:30PM

Join the fun, along with food, drinks and entertainment as we celebrate our industry and the folks that made the inaugural ICMI Customer Experience Movers & Shakers list. Nominations accepted through August 31st.

Topic-based Networking with Breakfast Snacks

Wednesday 7:30AM - 8:15AM

Enjoy some light breakfast snacks, along with breakfast beverages. Talk with your peers about what inspired you yesterday and where your focus is for 2019. Then head over to the keynote presentation. Brunch will then be served in the Demo Hall following the keynote.

Keynote Book Signing

Wednesday, 10:00AM

in the Demo Hall

Hear the inspiring featured keynote on being your team's hero, then get his book on being your customer's hero - he'll even autograph it! But you have to be one of the first 50 people in line at the special book signing in the Demo Hall immediately follow the keynote presentation.

Be Your Customer's Hero
Author: Adam Toporek

Passport to Prizes

During Demo Hall hours

In the Demo Hall

This is your opportunity to win valuable prizes! Stop by and say "Hi" to participating vendors, have your passport stamped, and return the completed passport  to the ICMI booth for your chance to win great prizes such as a $200 Amazon gift card, an iPad, Bose noise cancelling headphones, and more.

Prize drawings will take place at the Solutions Spotlight Theater at 12:15pm on Thursday.

Solutions Spotlight Sessions

During Demo Hall hours, Tuesday & Wednesday

In the Demo Hall

We shine a spotlight on the top solution providers and invite you to hear special presentations that might just shape the future of your contact center. These sessions are open to everyone, and all attendees get a shot at winning the $100 American Express gift card! See all the Solution Spotlight Sessions planned >

Career Development Roadmap

Demo Hall hours - by appointment

We’ll look at your strengths, identify your weaknesses, and help you develop an improvement plan with a customized roadmap to contact center excellence. Contact Todd Piccuillo at tpiccuillo@icmi.com to set up an appointment!

"Anyone looking for new ideas to grow and improve their call center would benefit from the wealth of information ICMI has to offer."

Marcy Moody, Supervisor, Delta Dental MI


   © 2019 UBM, All Rights Reserved.

   © 2019 UBM, All Rights Reserved.