Contact Center Demo 2016 Articles


Scott McCain ICMI Contact Center Expo 2016

Featured content from ICMI Contact Center Demo 2016's speakers. Learn from the best in customer service. 

customer service robots

How to Write Email Templates That Don't Make Customer Service Agents Sound Like Robots

Author: Leslie O'Flahavan, E-WRITE Principle

call center agent training

5 Ways to Train Contact Center Agents Faster

Author: Jeff Toister, President of Toister Performance Solutions, Inc. 

"I got a great mix between really practical things that I can implement within my team immediately as well as some strategic stuff to get me thinking outside the box."

Leeann Visser , Customer Service Manager, GTA Travel

   © 2019 UBM, All Rights Reserved.

   © 2019 UBM, All Rights Reserved.