Optimize the system governing your most critical resource: People.
ICMI's Workforce Optimization solution can help get your contact center back on track by:
Aligning WFM with organizational priorities and tightening communication between key operational departments.
Developing a proactive approach to forecasting that balances long-term forecasts with short-term workforce realities.
Revealing the full use of your workforce management tools, resulting in a higher ROI on technology expenses.
Improving your team's agility for handling events and difficult scenarios.
ICMI consulting will help you fix broken workforce management processes, and develop a smarter, business-driven workforce scheduling and forecasting system. Learn more about the specific processes and procedures involved in this consulting solution by downloading the brochure: