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Learning Tracks

Achieve Metrics Nirvana

Learn the latest approaches to analytics, customer effort measurement, ROI, big data, and communicating results.

Boost Your Culture

Ideas to tackle the tough issues of hiring, mentoring, coaching, and motivating. 

Drive Customer Experience

The inside scoop on customer experience, surveys, loyalty, journey mapping, and customer satisfaction.  

Elevate Your Leadership

Best practices from industry frontrunners to help lead your team to success. 

Executive Perspectives

Gain unique and insightful perspectives from executives who share their experiences and challenges with culture, multiple centers, ROI and operational efficiency. 

Maximize Productivity

Critical insights and techniques into knowledge management, QA, workforce management, forecasting, and operational efficiency. 

Optimize Technology

Approaches to select and implement contact center solutions that will optimize performance. 

"I really enjoyed the reception in the exhibit hall as this was a great way to network and see the various products that were available."

Kim Singh, Operations Manager, E-Comm 911


   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.