ICMI Contact Center Awards Party| ICMI

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ICMI Contact Center Awards Party

It's a 'WHITE HOT’ ICMI Contact Center Awards Party!  We’ll be celebrating the best of the industry while we enjoy the warm temperatures and vibrant culture of South Florida!  Prepare to immerse yourself into an evening of fun with strolling champagne tables, white lights & palm trees, and salsa music! 

A highlight of the conference and included in your 2-, 3-, 4-, or 4-day PRO pass!
Expo hall only pass holders require separate ticket purchase ($189)

View 2019 Finalists

Watch the 2018 Awards Video!

The ICMI Global Contact Center Awards Party takes place:
Tuesday, May 14 |  6:00 PM - 8:30 PM


The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer management industry. It is designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry. For over 14 years, ICMI, the leading global provider of comprehensive resources for customer management professionals has organized and managed this awards program.

The program culminates into a 'celebration of excellence' at the Global Contact Center Awards Party - a festive environment that allows everyone to revel in the achievements of the finalists, as tickets to the Awards Party are included in your Contact Center Expo conference pass.

View 2019 Finalists


Awards are given in each of the competitive categories. Finalists will receive certificates commemorating their achievements, and winners will receive personalized trophies to take back to their contact center, along with some pretty sweet bragging rights! We encourage contact centers worldwide to apply for multiple categories, and nominate multiple colleagues for these prestigious honors.

Winning individuals and companies will be announced at the ICMI Global Contact Center Award Party on May 14, 2019. The celebration will be held in conjunction with the annual ICMI Contact Center Expo to be held in Fort Lauderdale, Florida at the Diplomat Beach Resort.

View 2018 Awards Pictures





I loved it! It was my first ICMI conference and I learned something useful every single day! Most of all I loved having the chance to talk "shop" with other centers to learn best practices.

Jo Henry, Team Captain, Dorel Juvenile


   © 2019 UBM, All Rights Reserved.

   © 2019 UBM, All Rights Reserved.