ICMI PRO Pass
Receive your ICMI Contact Center Management certificate as part of the ICMI PRO Series
With the four-day PRO Pass, you’ll receive:
- Specialized training in best practices and emerging trends in contact center management
- Your ICMI Pro Series certificate in Contact Center Management
- ICMI Pro Series Contact Center Management graphic to post on social media and your signature
- A signed copy of Contact Center Management on Fast Forward by ICMI Co-founder Brad Cleveland
- Access to an exclusive webinar with Brad and a recording of the webinar to share with colleagues
- A special invite to a Private Lunch on-site with ICMI Experts
In addition to having full access to the conference program, you will be required to attend:
Monday, May 11: Attend at least one half-day ICMI-led workshop.
- The Principles of Effective Contact Center Management
- CX Accelerator Mini-Bootcamp
- Contact Center Health Check
Tuesday, May 12 and Wednesday, May 13: Attend at least two ICMI-led sessions.
- Your Metrics Are Talking….But Are You Listening?
- Do You Really Want to Hurt Me?: Engaging Employees in the Contact Center
- How Mature Is Your Customer Experience?
- Developing an Effective Customer Access Strategy
- Channel Check: the Path to Omnichannel in the Contact Center
- Using Surveys and Metrics to Improve Your Contact Center
Thursday, May 14: Attend one full-day ICMI-led workshop.
- Small Contact Center
- Workforce Management Principles
- Contact Center Strategy
Go PRO and register for your ICMI Pro pass today!