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Hotel & Venue


Conference Location

All conference activities will take place at the:
Walt Disney World Dolphin Resort
1500 EPCOT Resorts Blvd.
Lake Buena Vista, FL 32830


Stay On-site at the Walt Disney World Dolphin Resort

Rooms start at $225/night*
Book by: April 26, 2018 




*Rate does not include $20 per day Resort Service Package and other applicable taxes and fees. This Package includes in-room High Speed Internet Access, daily complimentary bottled water, access to hotel fitness centers, and many other amenities


For questions about your existing hotel reservation (including confirmation and receipts) please contact the hotel directly:
Call 1-800-227-1500
7:00 AM – 11:00 PM Eastern, Monday through Friday
7:00 AM – 7:00 PM Eastern, Saturday and Sunday

While ICMI makes every effort to secure an adequate amount of hotel rooms, we expect the rooms to sell out quickly. We STRONGLY encourage you to book early to avoid a sold-out situation. The hotel rate is available for select dates, so please check with the hotel for available rates, especially if extending your stay or coming in early.

General questions about housing? Please contact us.

Special Bulletin Regarding Housing at ICMI Contact Center Expo

Exhibitors and attendees are from time to time subjected to improper solicitation from unaffiliated hotels or third-party housing agencies. The hotels listed above are the sole UBM-approved hotels for the event. UBM, in our efforts to provide exhibitors and attendees with a quality event, encourages you to book your housing accommodations only using the reservation phone numbers and/or links published on this page. You may advise UBM of any unauthorized solicitations via email.

You may advise UBM of any unauthorized solicitations via email.

Discount Park Tickets!

Magic Kingdom/Epcot/Hollywood Studios/Animal Kingdom/Water Parks

Universal Orlando/SeaWorld/Dinner Show

We've partnered with Hello Florida! to offer specially priced park tickets and dinner shows exclusively for ICMI Contact Center Expo attendees and guests.

See Great Deals on Park Tickets >


The nearest major airport is the Orlando International Airport (MCO). This airport has international and domestic flights and is 23 miles from the Walt Disney World Swan and Dolphin Resort.

There are several ground transportation services for travel from the Orlando International Airport to the Dolphin Resort. Click to view options and estimated rates >

I have been attending these conferences over 8 years and each time they are more informative and enjoyable. I always bring action items back to the agency.

Esther Edmonds, Contact Center Manager, U.S. Government Printing Office


   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.