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Hotel & Venue

Conference Location

All conference activities will take place at:

The Diplomat Beach Resort
3555 South Ocean Drive
Hollywood, FL 33019




Stay on-site at:
The Diplomat Beach Resort

3555 South Ocean Drive, Hollywood, FL 33019

Rooms available starting at $289/night* plus tax and includes complementary guest room internet.
Room rates do not include a $30/night plus tax Resort Fee which is Optional.
Resort Fee includes the following. If you wish to receive the amenities that are part of the Resort Fee, please let the front desk know when you check in.

  • Local and toll-free calls
  • Two (2) bottles of water day of arrival
  • One (1) group fitness class per day
  • Transportation to/from golf location
  • Unlimited range balls at golf location

Book by: April 17, 2019


While ICMI makes every effort to secure an adequate amount of hotel rooms, we expect the rooms to sell out quickly. We STRONGLY encourage you to book early to avoid a sold-out situation. The hotel rate is available for select dates, so please check with the hotel for available rates, especially if extending your stay or coming in early.

General questions about housing? Please contact us.

Special Bulletin Regarding Housing at ICMI Contact Center Expo

Exhibitors and attendees are from time to time subjected to improper solicitation from unaffiliated hotels or third-party housing agencies. The hotels listed above are the sole UBM-approved hotels for the event. UBM, in our efforts to provide exhibitors and attendees with a quality event, encourages you to book your housing accommodations only using the reservation phone numbers and/or links published on this page. You may advise UBM of any unauthorized solicitations via email.

You may advise UBM of any unauthorized solicitations via email.

Dress Code

  • General Sessions and Workshops: All attendees are encouraged to dress in business casual. Hotel meeting rooms are generally kept a little cool, so it’s a good idea to bring a sweater or light jacket to sessions.
  • Opening Peers & Beers Reception: Casual to Business Casual
  • Expo Hall Bash: Business Casual
  • Awards Party: Comfortable attire. The theme is Hawaiian Nights — get into the mood with a Hawaiian shirt, flowered dress, straw hat!

Dietary Restrictions

If you have dietary restrictions (Vegan, Gluten Free, Vegetarian, Kosher, Nut/Shellfish Allergies), please contact Erika Ferrigno ([email protected]) no later than April 29, 2019 in order to submit your choices. On-site requests may not be accommodated.


There are two airports convenient to The Diplomat Resort.

Fort Lauderdale/Hollywood International Airport -11 miles from the conference hotel.
View Ground Transport Options

Miami International Airport - 22 miles from the conference hotel.
View Ground Transport Options

“We have worked with ICMI in the past and had good experiences. [The conference] delivered more than I expected and was so relevant for me and my current position. This was the first conference I have attended since becoming the supervisor of our contact center and it gave me an awesome opportunity to network with people, to learn how people become successful at this job and to see what is available.”

Kelli Detty, Contact Center Supervisor, LES

   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.