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2018 Hotel & Venue

NOTE: The information below is from our recent May 2018 event. Please look for the full program for the spring 2019 event to be posted in late November.


Conference Location

All conference activities will take place at the:
Walt Disney World Swan and Dolphin Resort
1500 EPCOT Resorts Blvd.
Lake Buena Vista, FL 32830


SpringHill Suites Orlando Lake Buena Vista in Marriott Village
8601 Vineland Avenue, Orlando, FL 32821-6499

Room rate: $123/night*
Book by: May 10, 2018 @ 5PM ET

*Rate included a FREE SHUTTLE up to 3 round trips per day, as long as the room is booked through the ICMI block. Please mention that you are with ICMI when you book your room in order to get this rate and shuttle transportation.


Or call 888-287-9400. Again, mention you are with ICMI.


Walt Disney World Swan and Dolphin Resort - SORRY, SOLD OUT

Rooms start at $225/night*
Book by: April 26, 2018 


Please note: Reservations will first go to the Dolphin where conference activities take place. When that is full, reservations will go to rooms at the Swan while available.

*Rate does not include $20 per day Resort Service Package and other applicable taxes and fees. This Package includes in-room High Speed Internet Access, daily complimentary bottled water, access to hotel fitness centers, and many other amenities


For questions about your existing hotel reservation at the Swan or Dolphin (including confirmation and receipts) please contact the hotel directly:
Call 1-800-227-1500
7:00 AM – 11:00 PM Eastern, Monday through Friday
7:00 AM – 7:00 PM Eastern, Saturday and Sunday

While ICMI makes every effort to secure an adequate amount of hotel rooms, we expect the rooms to sell out quickly. We STRONGLY encourage you to book early to avoid a sold-out situation. The hotel rate is available for select dates, so please check with the hotel for available rates, especially if extending your stay or coming in early.

General questions about housing? Please contact us.

Special Bulletin Regarding Housing at ICMI Contact Center Expo

Exhibitors and attendees are from time to time subjected to improper solicitation from unaffiliated hotels or third-party housing agencies. The hotels listed above are the sole UBM-approved hotels for the event. UBM, in our efforts to provide exhibitors and attendees with a quality event, encourages you to book your housing accommodations only using the reservation phone numbers and/or links published on this page. You may advise UBM of any unauthorized solicitations via email.

You may advise UBM of any unauthorized solicitations via email.

Dress Code

  • General Sessions and Workshops: All attendees are encouraged to dress in business casual. Hotel meeting rooms are generally kept a little cool, so it’s a good idea to bring a sweater or light jacket to sessions.
  • Opening Peers & Beers Reception: Casual to Business Casual
  • Expo Hall Bash: Business Casual
  • Awards Party: Comfortable attire. The theme is Hawaiian Nights — get into the mood with a Hawaiian shirt, flowered dress, straw hat!

Dietary Restrictions

If you have dietary restrictions (Vegan, Gluten Free, Vegetarian, Kosher, Nut/Shellfish Allergies), please contact Erika Ferrigno ( no later than May 7, 2018 in order to submit your choices. On-site requests may not be accommodated.

Discount Park Tickets!

Magic Kingdom/Epcot/Hollywood Studios/Animal Kingdom/Water Parks/
Universal Orlando/SeaWorld/Dinner Show

We've partnered with Hello Florida! to offer specially priced park tickets and dinner shows exclusively for ICMI Contact Center Expo attendees and guests.

NOTE: Orders must be placed NO LATER THAN the deadline date of Midnight on May 6, 2018. Sorry, NO Phone Orders. 

See Great Deals on Park Tickets >


The nearest major airport is the Orlando International Airport (MCO). This airport has international and domestic flights and is 23 miles from the Walt Disney World Swan and Dolphin Resort.

There are several ground transportation services for travel from the Orlando International Airport to the Dolphin Resort. Click to view options and estimated rates >

By attending as a group, we were able to attend different sessions during each block and share our notes in order to get the most out of the conference.

Evan Watson, Documentation Specialist, AICPA

   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.