Booth Number: 608
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, CRM Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), Multichannel/Omnichannel Suites, Quality Monitoring & Coaching, Self-Service Tools, Social Media / Chat / Mobile Support, Speech & Language Services, Training, on-site or virtual, WebRTC, Workforce Optimization/Performance Mgmt, Artificial Intelligence, Customer Experience
Serenova simplifies every aspect of the customer experience to make life easier for contact center executives, their customers and employees. The world’s most passionate, customer-focused brands achieve better interactions, deeper insights, and more meaningful outcomes with Serenova’s contact center solutions. Headquartered in Austin, Texas, Serenova has operations in California, Canada, the United Kingdom and Australia. Learn more at www.serenova.com.