May 31, 2018
ICMI 2018 Contact Center Expo and Conference Summary
By Sheri Greenhaus
ICMI Contact Center Expo continued its tradition of providing a multifaceted educational program as well as a diverse marketplace to review the latest products and services. The program included a variety of training and networking opportunities, case studies, and site tours of local contact centers, including such key operations as the Disney Business Behind the Magic Group, Jet Blue University, Entertainment Benefits Group, Vistana, and Heart of Florida United Way.