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Venue, Hotel & Travel

Red Rock Resort, Las Vegas

Set against the backdrop of the breathtaking Red Rock Canyon National Conservation Area, the Red Rock Resort is located only 10 miles west of the Las Vegas Strip via hotel shuttle.This upscale resort features luxurious rooms and suites, 24-hour casino action, award-winning restaurants, indulgent spa treatment, live music, plus a movie theater and bowling center!

Conference Location

All conference activities will take place at the:

Red Rock Resort

11011 W. Charleston Blvd. 
Las Vegas, NV 89135, US


Room Rate:The ICMI Contact Center Demo rate is no longer available. Please click on the link below to check on hotel availability and rate.

To make a reservation by phone: please call 866-767-7773


Free Shuttle included in room rate!

View the schedule for the free airport and Vegas strip shuttle.

REGARDING ROOM AVAILABILITY: While ICMI makes every effort to secure an adequate amount of hotel rooms, we expect the rooms to sell out quickly. We STRONGLY encourage you to book early to avoid a sold-out situation. The hotel rate is available for select dates, so please check with the hotel for available rates, especially if extending your stay or coming in early.

General questions about housing? Please contact us.


Special Bulletin Regarding Housing at this Event

As Contact Center Demo draws closer, exhibitors and attendees are from time to time subjected to improper solicitation from unaffiliated hotels or third-party housing agencies. Hotels listed on this website are the sole UBM-approved Hotels for the event. UBM, in our efforts to provide exhibitors and attendees with a quality event, encourages you to book your housing accommodations using the reservation phone numbers and/or links provided to attendees. Any offers from other hotels and/or housing agencies are not endorsed by Contact Center Demo. You may advise UBM of any unauthorized solicitations via email.

"I enjoy the plethora of topics that are offered. There is always something specific to what I need to learn."

Tricia Kissinger, Director, Personal Lines Customer Experience, Jewelers Mutual Insurance


   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.