Included in your 3-day pass, this is your exclusive behind-the-scenes glimpse into a local contact center. Hear from key personnel as they share details of their operations, their greatest achievements and challenges. You’ll leave with a fresh perspective and new ideas to apply to your own center. This year we are proud to offer 7 Contact Center Tours - more than ever before!
"The site tours were invaluable from the perspective of gaining insight on operations. They also provided some networking opportunities. The host companies were engaging and receptive to questions."
- Christopher Pinney, Navy Federal Credit Union
Tours are offered on Monday, September 25 (3-Day Pass-holders only). Limited space is available on each tour. It is suggested you
select your tour at the time of registration.