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Demo Hall & Keynotes Pass

Join Your Peers with a Complimentary
Demo Hall/Keynotes Pass


Take some time away from the office to see evaluate the latest services and technology for contact centers. Get inspired by our featured keynote speakers, gain insights from your peers on what they are doing in their contact centers, and talk with industry experts on best practices.

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Your Demo Pass Includes:


Monday, November 12

4:45pm-5:15pm -- Opening Keynote: Reaching Your Next Summit. Presented by Manley Feinberg, Business Leadership and Peak Performance Expert

5:00pm-7:00pm -- Demo Hall Bash & Special Preview

6:00pm-6:30pm -- Solutions Spotlight in the Demo Hall presented by Salesforce



Tuesday, November 13

8:15am-10:00am
-- Featured Keynote: The Fusion Formula: Brand + Culture = Results. Presented by Denise Lee Yohn, Brand-building Expert

10:00am-2:00pm --- Demo Hall Open

10:00am-10:30am -- Keynote Book Signing in Demo Hall

10:15am-10:40am -- Solutions Spotlight in the Demo Hall presented by Bold360 by LogMeIn
Achieving Harmony Between Bots & Agents

10:50am-11:15am -- Solutions Spotlight in the Demo Hall presented by Pega Systems
Stop Obsessing About Channels. Think Channel-less Instead

12:00pm-2:00pm -- Lunch & Learn in Demo Hall - Your chance to win $1,000!

1:15pm-1:45pm -- Solutions Spotlight in the Demo Hall presented by Appian
The Only Formula You Need to Transform CX

6:00pm-8:30pm -- ROCKStar Party: Celebrating the Movers & Shakers

 



Wednesday, November 14


8:30am-10:00am -- Featured Keynote: Be Your Team's Hero: How to Lead a World-Class Customer Experience Team, presented by Adam Toporek, Customer Experience Expert

10:00am-2:00pm --- Demo Hall Open

10:00am-10:30am -- Keynote Book Signing in Demo Hall

10:00am-12:30pm -- BrunchQuest in the Demo Hall - Your chance to win $1,000

10:50am-11:15am -- Solutions Spotlight in the Demo Hall presented by Sitel Group
In Search for the Universal Agent

11:30am-11:55am -- Solutions Spotlight in the Demo Hall presented by TalkDesk
CX Tips You Can't Live Without

12:10pm-12:35pm -- Solutions Spotlight in the Demo Hall presented by ICMI
Ready to Win? Learn How to Enter the ICMI Global Contact Center Awards

12:50pm-1:15pm -- Solutions Spotlight in the Demo Hall presented by Sharpen
Saving a Million Bucks with Employee Fueled Customer Experience

1:30pm-2:00pm -- Passport to Prizes Drawing, Solution Spotlight Theater in Demo Hall
Get your completed passport turned in to the ICMI booth before 1:15pm to be eligible for the drawing.



Other

Passport to Prizes -- during Demo Hall hours
This is your opportunity to win valuable prizes! Stop by and say "Hi" to participating vendors, have your passport stamped, and return the completed passport  to the ICMI booth for your chance to win great prizes such as a $200 Amazon gift card, an iPad, Bose noise cancelling headphones, and more.
Prize drawings will take place at the Solutions Spotlight Theater at 1:30pm on Wednesday.

Career Development Roadmap -- during Demo Hall hours
Receive a customized professional development “roadmap” for you and your team.
For more information, contact Todd Piccuillo at [email protected].


 
Solutions Spotlight Sessions provide first-class education and conclude with a drawing for a $100 American Express Gift Certificate!

*NOTE: Complimentary Demo Hall / Keynote pass is for end-users only and will be reviewed by the Event Director.

"This was my first conference and I was traveling alone from Canada. I can't tell you how invited I felt. It quickly felt like home. I learned so much my 3 days there and truly miss it since my return. I cannot wait for the next conference."

Shauntelle Carbery, Department Head of Customer Service, Express Legal

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   © 2018 UBM, All Rights Reserved.

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