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Breakfast Briefings

Enjoy coffee, breakfast, conversation and a chance to win great prizes.


These discussions take place in Veranda E, not in the Demo Hall.

 

Tuesday |  7:15AM-8:15AM

Connecting Moments - Blended AI with Ebay & Next Gen Communications
To drive growth, leaders must take on a visible, assertive and decisive profile in directing your whole organization toward new business opportunities, new customers and new sources of revenue. Join us and learn how Ebay connects moments across marketing, sales, and service with a streamlined and innovative approach to AI and the human touch. In addition we will discuss the power of next gen communications like customer journey mapping to break down silos and understand your customers on a broader scale through all parts of your organization.

Concludes with a drawing for a  $200 Amazon Gift Card!

Sponsored by:

Genesys

 

Wednesday | 7:30AM-8:30AM

Rise and Shine: Time to Wake Up your Customer Experience
Is your contact center ready to win the CX game by modernizing your operations? Unlock your contact center’s full potential with optimized workflow and enhanced customer experience while reducing operating cost and improving efficiency. Join NICE inContact for an interactive overview on the right solutions from full cloud to hybrid tailored to meet your contact center needs.

Enter the Drone Giveaway!

Sponsored by:

“Great site tours and robust content in breakout sessions.”

Michael Tudor, Director of Call Center Operations, Central Security Group-Nationwide, Inc.

Sponsors

   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.

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