Las Vegas, NV | Nov 12-14, 2018
Red Rock Resort
Las Vegas, NV | Nov 12-14, 2018
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Viva Las Vegas Night Demo 2017
ICMI Contact Center Demo offers numerous opportunities to enhance your conference experience. We invite you to add these activities into your schedule to connect with peers, make new friends, learn new things, and win great prizes!
Monday, 5:15PM - 7:15PM
In the Demo Hall
Enjoy beverages and light hors d’oeuvres. While you’re at it, test drive the newest products from our exhibitors, meet face-to-face with other contact center pros and preview cutting edge products from leading industry providers.
This year ICMI is partnering with Three Square, an organization whose Backpack for Kids program provides a lifeline for hungry children in Southern Nevada by providing a bag of shelf-stable, ready-to-eat meals. Please join us Monday evening, November 12 in the back of the Demo Hall. Three Square will be set up during our opening Demo Hall Bash. Stop by for a few minutes to help pack a backpack or two. You can also make a donation which will enable Three Square to purchase more food and supplies to sustain their program
Tuesday, 7:15AM - 8:15AM
Connecting Moments - Blended AI with Ebay & Next Gen Communications.
Join us and learn how Ebay connects moments across marketing, sales, and service with a streamlined and innovative approach to AI and the human touch. In addition we will discuss the power of next gen communications like customer journey mapping to break down silos and understand your customers on a broader scale through all parts of your organization.We'll also be giving away a $200 Amazon gift card!
Learn more >
Tuesday, 7:15AM – 8:15AM
We made the most important meal of the day even more important! Fuel up for the day ahead as you join your peers to share experiences, discuss challenges, and develop a network of support.
in the Demo Hall
Inspired by the Keynote? It doesn't have to end there -- Immediately following the morning Keynote, a special book signing will take place in the Demo Hall. Be one of the first 50 people in line to receive the book and the opportunity to have it signed by the author!
Author: Denise Lee Yohn
Tuesday, 12:00PM - 2:00PM
Tuesday, 6:00PM – 8:30PM
Join the fun, along with food, drinks and entertainment as we celebrate our industry and the folks that made the inaugural ICMI Customer Experience Movers & Shakers list.
Wednesday, 7:30AM - 8:30AM
Time to Wake Up your Customer Experience
Come grab coffee, breakfast and a closer look at NICE inContact CXone Pro WFO—the world’s leading cloud CX platform. Enter the Drone Raffle too! Learn more >
Wednesday 7:30AM - 8:30AM
Enjoy some light breakfast snacks, along with breakfast beverages. Talk with your peers about what inspired you yesterday and where your focus is for 2019. Then head over to the keynote presentation. Brunch will then be served in the Demo Hall following the keynote.
Wednesday, 10:00AM - 12:30PM
During Demo Hall hours
This is your opportunity to win valuable prizes! Stop by and say "Hi" to participating vendors, have your passport stamped, and return the completed passport to the ICMI booth for your chance to win great prizes such as a $200 Amazon gift card, an iPad, Bose noise cancelling headphones, and more.
Prize drawings will take place at the Solutions Spotlight Theater at 12:15pm on Wednesday.
Earn your Peak Patches at the ICMI Booth (417) to help you reach the peak of contact center excellence, and enter yourself for a chance to win a $100 Amazon Gift Card! (3 available). LEARN MORE >
During Demo Hall hours, Monday - Wednesday
Demo Hall hours - by appointment
We’ll look at your strengths, identify your weaknesses, and help you develop an improvement plan with a customized roadmap to contact center excellence. Contact Todd Piccuillo at [email protected] to set up an appointment!
"Keynote speakers were outstanding and gave a lot of good content and food for thought while being highly engaging and entertaining."
Joses Merat, Associate Director of Academic Advising, Liberty University
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