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2017 Activities & Networking

ICMI Contact Center Demo offers numerous opportunities to enhance your conference experience. We invite you to add these activities into your schedule to connect with peers, make new friends, learn new things, and win great prizes!

Demo Hall Bash and Special Preview

Monday, 5:00PM - 7:00PM

In the Demo Hall

Enjoy beverages and light hors d’oeuvres. While you’re at it, test drive the newest products from our exhibitors, meet face-to-face with other contact center pros and preview cutting edge products from leading industry providers.

Industry Roundtables Breakfast

Tuesday, 7:00AM– 8:15AM

We made the most important meal of the day even more important! Fuel up for the day ahead as you join your peers to share experiences, discuss challenges, and develop a network of support.

Keynote Book Signing

Tuesday, 10:00AM

in the Demo Hall

Inspired by the Keynote? It doesn't have to end there -- Immediately following the morning Keynote, a special book signing will take place in the Demo Hall. Be one of the first 50 people in line to receive the book and the opportunity to have it signed by the author!

Culture That Rocks
Author: Jim Knight

Lunch & Learn

Sponsored by:

Tuesday, 12:30PM - 2:00PM

in the Demo Hall

Visit solution providers and get this card stamped by your top 4 products and/or services you’d choose if you were building your dream contact center. Then between 5-7pm Tuesday night, bring your completed card to the ICMI booth (#615) to exchange it for 4 gameplay vouchers to use at the Viva Las Vegas game night.

Viva Las Vegas! Reception

Sponsored by:

Tuesday, 5:00PM – 7:00PM

Demo Hall

Visit exhibitors, collect gameplay vouchers, exchange them at our game tables for chips and then try to maximize your winnings by playing a variety of games! See our cashier to cash out your chips for raffle tickets. Use your raffle tickets for a chance to win some really cool prizes - including some time in the 'Mad Money Machine.' All this while enjoying your favorite beverage and hors d'oeuvres. Not the gambling type? No worries. Simply skip that step and just exchange your gameplay vouchers for raffle tickets. Learn more >

Sponsored by: 8x8 and Pegasystems

Topical Meetups Networking Breakfast

Wednesday 7:30AM - 8:30AM

Ignite the day with some brain food and enlightening conversation! These special networking breakfasts feature tables dedicated to our learning track topics!

Keynote Book Signing

Wednesday, 10:00AM

in the Demo Hall

Hear the inspiring featured keynote then get his autograph! Special book signings in the Demo Hall immediately follow the presentation—be one of the first 50 people in line to get your special edition keepsake.

The Amazon Way
Author: John Rossman

Passport to Prizes

During Demo Hall hours

In the Demo Hall

This is your opportunity to win valuable prizes! Stop by and say "Hi" to participating vendors, have your passport stamped, and return the completed passport  to the ICMI booth for your chance to win great prizes such as a $200 Amazon gift card, an iPad, Bose noise cancelling headphones, and more.

Prize drawings will take place at the Solutions Spotlight Theater at 12:15pm on Thursday.

Solutions Spotlight Sessions

During Demo Hall hours, Tuesday & Wednesday

In the Demo Hall

We shine a spotlight on the top solution providers and invite you to hear special presentations that might just shape the future of your contact center. These sessions are open to everyone, and all attendees get a shot at winning the $100 American Express gift card! See all the Solution Spotlight Sessions planned >

Career Development Roadmap

Demo Hall hours - by appointment

We’ll look at your strengths, identify your weaknesses, and help you develop an improvement plan with a customized roadmap to contact center excellence. Contact Todd Piccuillo at to set up an appointment!

“Great site tours and robust content in breakout sessions.”

Michael Tudor, Director of Call Center Operations, Central Security Group-Nationwide, Inc.


   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.