The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM.
ICMI empowers organizations worldwide to provide the best customer experience possible through industry-leading professional services such as consulting, training, events and information resources.
- Improve Contact Center Operations
- Empower Contact Center Employees
- Enhance Customer Loyalty
Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry.
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WHAT ICMI OFFERS
Resources / Insights
Relevant and independent industry news, interactive forums, research, books, webinars and dynamic customer management content.
Events / Conferences
Industry-leading gatherings that include timely, practical conference sessions, exhibits featuring the latest technologies and numerous opportunities for peer interaction and networking.
Training / Symposiums
Highly interactive training focused on strategic value, operations management, people management, and technology.
Proven industry expertise applied to a contact center’s unique environment through solutions that make sustainable improvements to customer experiences and business results.
UBM plc is the largest pure-play B2B Events organiser in the world. In an increasingly digital world, the value of connecting on a meaningful, human level has never been more important. At UBM, our deep knowledge and passion for the industry sectors we serve allow us to create valuable experiences where people can succeed. At our events people build relationships, close deals and grow their businesses. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors – from fashion to pharmaceutical ingredients. These global networks, skilled, passionate people and market-leading events provide exciting opportunities for business people to achieve their ambitions. For more information, go to www.ubm.com; for UBM corporate news, follow us on Twitter at @UBM ,UBM Plc LinkedIn