QPC | ICMI.com
Empowering contact center excellence for 30 years!


QPC Global Partner


QPC helps the Middle East and South Africa's leading companies like Qtel and Wataniya to improve business performance by enabling their customer service operations to surpass their operational and strategic goals.

Email: info-mea@qpc.com
Website: www.qpc.com/mea

Dubai Office
Level 19, Monarch Office Tower
1 Sheikh Zayed Road
P.O. Box 333840
Tel: +971 (4) 7050001
Fax: +971 (4) 705 0002

Johannesburg Office
Palazzo Towers West
Montecasino Office Park
William Nichol Drive
South Africa
Tel +27 (0) 11 510 0018
Fax +27 (0) 11 510 0001


Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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