Contact Us
Empowering contact center excellence for 30 years!

Contact Us

The ICMI Customer Care Center operates from ICMI’s headquarters in Colorado Springs, CO. From taking orders to resolving customer concerns, our team is happy to assist with any ICMI -related matter. Contact us with questions about products, services, purchases, account histories, or anything else you may need.

ICMI Headquarters

Customer Care Center

121 South Tejon Street, Suite 1100
Colorado Springs, CO 80903
View Google Map

Toll Free: 800.672.6177
Local: 719.955.8149
Fax: 719.955.8146

Customer Care Center: [email protected]
Webmaster: [email protected]

Hours

Monday - Friday

  6:30 AM - 3:30 PM  PT
  7:30 AM - 4:30 PM  MT
  8:30 AM - 5:30 PM  CT
  9:30 AM - 6:30 PM  ET

Closures

ICMI observes the following 2018 holidays:

  • New Year’s Day 2018 (observed): Monday January 1, 2018
  • Martin Luther King Day: Monday January 15, 2018
  • President's Day: Monday February 19, 2018
  • Friday before Memorial Day: Friday-1pm office close May 25, 2018
  • Memorial Day: Monday May 28, 2018
  • Independence Day: Wednesday July 4, 2018
  • Friday before Labor Day: Friday-1pm office close August 31, 2018
  • Labor Day: Monday September 3, 2018
  • Columbus Day: Monday October 8, 2018
  • Thanksgiving Eve: Wednesday-1pm close November 21, 2018
  • Thanksgiving: Thursday November 22, 2018
  • Day After Thanksgiving: Friday November 23, 2018
  • Christmas Eve: Monday December 24, 2018
  • Christmas Day: Tuesday December 25, 2018
  • New Year’s Eve Monday, December 31, 2019
  • New Year’s Day 2019: Tuesday, January 1, 2019
Leadership

Tara Gibb

Group Director
[email protected]

415.845.1019
Linkedin


Brad Cleveland

Senior Advisor,
Former President and CEO
[email protected]

410.864.0212
Linkedin

Fancy Mills

Group Training and Content Director
[email protected]

512 468.5743
Linkedin


Michele Langer

Group Marketing Director
[email protected]

551.259.4045
Linkedin

Event and Digital Sales

Michael Leahy

Vice President, Sales
[email protected]

630.481.1408
Linkedin

John Tatusko

Sales Director
[email protected]

415.947.6057
Linkedin

Kelly Reade

Kelly Reade

Strategic Account Manager

[email protected]
415.947.6310
Linkedin

Training and Certification Sales

Todd Piccuillo

Sales Director
Training & Certification
[email protected]

203-242-6632
Linkedin

John Faggiano

National Account Manager, East
Training & Certification
[email protected]

212.600.3040
LinkedIn

 

Omar Velasquez

Training Account Executive
[email protected]

212.600.3319
LinkedIn

 

Stephanie Bell

National Account Manager
[email protected]

214.726.6980
LinkedIn

Events

Joy Sobhani

Events Portfolio Director
[email protected]

212.600.3118
Linkedin

Patty Caron

Event Director
[email protected]

212.600.3148
Linkedin

Iris Fliegelman

Events Manager
[email protected]

508.581.3135
LinkedIn

Certification & Training

Elaine Carr

Training & Development Manager
[email protected]

469.236.8533
Linkedin


Rose Polchin

Senior Consultant
[email protected]

201.652.0443
Linkedin


ICMI Certified Associates

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Community & Editorial
Megan Selva

Megan Selva

Group Content Manager
[email protected]

703-730-1549
LinkedIn

Erica Strother Marois

Community Manager
[email protected]

919-348-8087
Linkedin

Marketing
 

Sandra Kemp

Marketing Manager
[email protected]

719.955.8109
Linkedin

 

Amy Stephen

Marketing Manager
[email protected]

719.955.8192
Linkedin

 

Alex Kolanowski

Marketing Specialist
[email protected]

303.957.7038
Linkedin

 

Anne Kaercher

Digital Marketing Strategist
[email protected]

719.955.8119
Linkedin