Expert Educast Sponsorship Assets
Empowering contact center excellence for 30 years!

Expert Educast Sponsorship Assets

Click on a logo below to see the 15-minute educational videos ICMI has produced, covering cutting edge business topics and timely technical analysis of contact-center solutions featuring insight from industry experts and world-class practitioners.


Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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