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ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

Articles

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Will Channels Become a Thing of the Past?

Multichannel Contact Center

While meeting with Brad Cleveland at ICMI Contact Center Expo in Orlando this May, we...

How to Create a Modern Contact Center Professional Learner's Toolkit

Learning & Development

The Conceptual Age and Right Brain Skills

Learning & Development

Fast Food Wars: The Battle of Social Service

Social Media

ICMI Forums

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Equipping New Supervisors to Lead

ericamarois

Good morning, friends! I'm excited to be back at #ICMIchat this week. Today's topic is...

2

Getting Help from an Essay Writing Service?

Saylor65, 2 answers
1

The purpose of writing an essay paper?

stevensh306, 1 answer
2

CRM and the impact on AHT

6cdialer, 2 answers
1

What is the information for writing in Education?

reginagildein, 1 answer

Contact Center Training & Events

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Webinars & Whitepapers

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Make it Memorable: How to Make the Most of Customer Service Week

Webinar – Aug 15 – Register Now!

Want to show appreciation to your contact center agents, boost morale, and draw attention to...

Whitepaper

Fraud, Compliance, and Customer Satisfaction in the Contact...

Metrics

Webinar

How to Harness the Power of Predictive Customer...

Watch Now!

Whitepaper

FROST & SULLIVAN REPORT: Are You Delivering an...

Strategy & Planning
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