Becky Roemen innovates for clients in customer experience strategies and the contact center operations space. She’s particularly passionate about marrying contact center operations into the larger customer experience initiatives, and she's an accomplished leader of digital, operational, and customer experience transformations. Becky has been recognized as an ICMI Top 50 Thought Leader in the industry several years running and her articles can be seen in several trade publications. Becky was named Technology Thought Leader of the Year for the 2019 ICMI Movers & Shakers Awards and was named one of CloudCherry's 2019 CX Influencers of the Year. Most recently, she was named a Top 150 Global Customer Experience Thought Leaders and Influencers of 2020 by CX Insider.

As the SVP of content marketing at Genesys, Janelle Dieken is responsible for the lifecycle of Genesys solutions, including innovation concepts, competitive intelligence, product marketing, and financial sales tools and analytics to drive continued business growth. She has a track record in building high performing teams, thrives on leading cross-functional strategic initiatives, and is passionate about storytelling. Janelle joined Genesys in 2003 as a solutions consultant and prior to her current role, also led the global Genesys Business Consulting practice with a certification in Global Customer Experience Management and formal training in service design.

Prior to joining Genesys, Janelle implemented Genesys solutions and led professional services engagements as a technical consultant for Cap Gemini and Ernst & Young. Janelle holds a bachelor’s degree in mathematics and computer science from Illinois Wesleyan University.