Advertisement

ICMI In The News

Welcome to the ICMI Media Center. Here you will find latest announcements, media contacts, recent press mentions and information on our subject matter experts who can provide commentary for your next story. Qualified media and analysts receive complimentary access to ICMI’s vast library of research, whitepapers and books as well as registration to our digital and live events.

Media Contact

For media inquiries, please send your request to Meryl Franzman.

ICMI In the News

October 18, 2020

ICMI Announces Winners of the 2020 Global Contact Center Awards

October 4, 2020

ICMI Contact Center Expo Announces New Products, Services & Demonstrations at 2020 Virtual Event

August 18, 2020

ICMI’s Contact Center Expo Moves to a Virtual Format This October

February 18, 2020

ICMI Highlights Contact Center Challenges in Case Study Program

January 28, 2020

ICMI Contact Center Expo Offers Unique Perspectives Through Exclusive Tours

January 22, 2020

ICMI Contact Center Expo Announces Innovative and Powerful Keynote Speakers

October 20, 2019

Over Twenty Companies Will Make Announcements Next Week at ICMI Contact Center Connections

October 16, 2019

The International Customer Management Institute Publishes Fourth Edition of Contact Center Management on Fast Forward

September 30, 2019

National Brand Success Stories Featured at ICMI Contact Center Connections

September 8, 2019

ICMI Contact Center Connections 2019 Announces Partnership with Midwest Contact Center Association

August 18, 2019

ICMI Honors Top Industry Innovators and Leaders with the Second Annual ICMI Customer Experience Movers & Shakers List

August 5, 2019

ICMI Certifies Bright Horizons via its Contact Center Site Certification Program

July 16, 2019

ICMI Contact Center Connections Announces 2019 Program Featuring New Workshops, Interactive Contact Center Tours, and More

May 20, 2019

ICMI Contact Center Connections 2019 Keynote Lineup Announced: Speakers Span Experts in Customer Service and Relationship Building

May 14, 2019

ICMI Honors Top Contact Center and Customer Service Professionals and Teams with 2019 Global Contact Center Awards

May 6, 2019

More than 40 Exhibitors Announce New Products, Services, Demonstrations, and More Ahead of ICMI Contact Center Expo 2019

February 25, 2019

ICMI Contact Center Expo Announces Its 2019 Program Featuring New Interactive Workshops, Noteworthy Speakers, and More

December 17, 2018

ICMI Contact Center Expo 2019 Announces Keynote Lineup Featuring Hollywood Actor Henry Winkler, former Southwest Airlines SVP & More

May 15, 2018

More than 50 Leading Companies Announce New Products, Services, Demonstrations & More at ICMI Contact Center Expo 2018

January 23, 2018

ICMI Contact Center Expo Announces 2018 Program Featuring Disney Institute, Audible - Amazon, Oracle Hospitality & JetBlue

November 2, 2017

ICMI Contact Center Expo Announces Robust Keynote Lineup for 2018 Event

September 6, 2017

ICMI Announces Expansion of Advisory Board and Tracks for 2018 Contact Center Expo

May 23, 2017

ICMI Announces 2017 Global Contact Center Award Winners at the Annual ICMI Contact Center Expo & Conference in Orlando, Fl.

May 22, 2017

ICMI & NICE partner for New Research Highlighting Workforce Management Trends and Downfalls

May 15, 2017

Leading Exhibitors to Showcase New Products and Services at ICMI Contact Center Expo & Conference 2017

May 15, 2017

Leading Exhibitors to Showcase New Products and Services at ICMI Contact Center Expo & Conference 2017

April 20, 2017

ICMI Expo Hall Highlighted by Dynamic Lineup of Educational and Networking Opportunities

March 30, 2017

ICMI Contact Center Expo & Conference Adds Salesforce Vice President, Keith Pearce to Keynote Lineup

March 8, 2017

Harley-Davidson Motor Company, Johnson & Johnson, Alarm Force, and Snap-On Tools to Attend ICMI Symposium Event

March 6, 2017

ICMI Announces 2017 Global Contact Center Award Finalists

March 2, 2017

The International Customer Management Institute (ICMI) Now Accepting Speaker Proposals for Its 2017 Contact Center Demo & Conference

February 14, 2017

ICMI 2017 Contact Center Expo & Conference Offers New Leadership Programs

January 25, 2017

ICMI Contact Center Expo & Conference Enhances Offerings with the Addition of Innovative Programs, Workshops, Speakers & More

January 4, 2017

ICMI Announces Program for 2017 Contact Center Expo & Conference in Orlando

December 6, 2016

ICMI Now Accepting Submissions for 2017 Global Contact Center Awards

November 16, 2016

ICMI Selects Leading Customer Management Professionals to Deliver Keynote Presentations for 2017 Event

October 17, 2016

ICMI's 2016 Contact Center Demo & Conference to House New Products, Services and Demonstrations from Leading Exhibitors

September 20, 2016

ICMI's Training Symposium Returns to San Diego for 2016 Event

September 14, 2016

ICMI Contact Center Demo & Conference Announces Eight Interactive Workshops for 2016 Event

September 8, 2016

ICMI Announces New Track Offerings and Advisory Board Additions for 2017 Contact Center Expo & Conference

August 31, 2016

ICMI Announces Engaging Case Study Offerings for Contact Center Demo & Conference this Fall

August 31, 2016

ICMI Announces Engaging Case Study Offerings for Contact Center Demo & Conference this Fall

August 10, 2016

ICMI Announces Keynote Lineup for Contact Center Demo & Conference in October

July 20, 2016

ICMI to Feature Unprecedented Tour Offering at the Contact Center Demo & Conference in Dallas

June 6, 2016

ICMI Releases Keynotes & Initial Program Details for Dallas Contact Center Demo & Conference in October

May 13, 2016

Contact Center Professionals from Around the World Gathered to Share Industry Best Practices at the 2016 ICMI Expo & Conference

May 12, 2016

Winners Announced: 2016 ICMI Global Contact Center Awards

May 9, 2016

New Research from ICMI and Lionbridge: Contact Centers Need to Adopt Omni-Lingual Strategies To Support Growing Language Diversity & Heightened Consumer Expectations

May 2, 2016

Exhibitors Make Announcements Prior to ICMI Contact Center Expo & Conference Taking Place Next Week

April 21, 2016

ICMI Announces Additional Keynotes from Salesforce & Quicken Inc. for Contact Center Expo & Conference

April 6, 2016

ICMI Announces 2016 Alexandria Symposium with New Supervisor Leadership Development Program

March 30, 2016

ICMI to Offer New Training and Workshop Opportunities for 2016 Expo & Conference

March 10, 2016

ICMI Selects More Than 60 Global Contact Center Award Finalists from Nearly 150 Entries

February 18, 2016

ICMI Offers Case Studies to Inspire Attendees of the 2016 Contact Center Expo and Conference

January 6, 2016

ICMI Announces New Program for 2016 Contact Center Expo & Conference Highlighting the Rise of Customer Experience

November 18, 2015

ICMI Contact Center Expo & Conference Announces Initial Keynote Lineup for Spring Event

November 10, 2015

ICMI 2016 Global Contact Center Awards Now Accepting Entries for More Than 15 Unique Categories

November 4, 2015

ICMI Now Offers More Than 30 Online Courses Dedicated To Training All Levels of Your Contact Center

October 22, 2015

ICMI Contact Center Demo & Conference 2015 Wraps Up a Week of Education in Customer Management Trends and Best Practices

October 12, 2015

Exhibitors Make Announcements in Anticipation of ICMI's Contact Center Demo & Conference

October 5, 2015

ICMI's 2015 Scottsdale Training Symposium Returns November 16-19

October 1, 2015

Mark Bloom, Salesforce Customer Management Thought Leader, to Keynote 2015 ICMI Contact Center Demo & Conference

September 29, 2015

New ICMI & inContact Research Provides Insight on Delivering Customer Experience Excellence in the Contact Center

September 24, 2015

ICMI & Five9 Announce the Definitive Guide to Contact Center Metrics

September 17, 2015

2016 ICMI Contact Center Expo & Conference Opens Call for Papers, Featuring New Track to Explore Trends in Customer Experience

September 9, 2015

7 Lies We Tell Customers: Justin Robbins of ICMI to Detail at Dreamforce 2015

August 5, 2015

ICMI 2015 Contact Center Demo & Conference to Present Dynamic Case Studies from Columbia Sportswear, DC.gov, MINDBODY, Bright House Networks, McKesson and More

July 23, 2015

ICMI 2015 Contact Center Demo & Conference to Feature Interactive Workshops Presented by Industry Leaders

July 7, 2015

ICMI Announces Featured Keynotes for 2015 Contact Center Demo & Conference

June 11, 2015

ICMI Releases Robust Program for 2015 Contact Center Demo & Conference in Las Vegas

May 7, 2015

2015 ICMI Contact Center Expo & Conference Wraps After Record Breaking Show

May 6, 2015

ICMI Announces 2015 Global Contact Center Award Winners

April 28, 2015

J.D. Power and the International Customer Management Institute (ICMI) Announce Strategic Alliance

April 27, 2015

More Than 20 Exhibitors to Make Announcements for ICMI’s Contact Center Expo & Conference

April 26, 2015

Four Additional Keynotes Added to ICMI's 2015 Contact Center Expo and Conference Program

April 9, 2015

ICMI's 2015 Contact Center Expo and Conference to Offer Hands-On Professional Development Workshops and Trainings

April 2, 2015

Las Vegas Keynotes and Site Tours Announced for ICMI Contact Center Demo & Conference in October

March 26, 2015

ICMI 2015 Contact Center Expo and Conference to Feature Case Studies from Time Warner Cable, JetBlue Airways and Bank of America

March 24, 2015

ICMI and LiveOps Research Shows Most Organizations Are Preventing Front Line from Delivering the Best Customer Experience Possible

March 18, 2015

ICMI Rolls Out New Content for 2015 Contact Center Expo and Conference

March 11, 2015

ICMI Announces 2015 Global Contact Center Award Winners

February 17, 2015

ICMI 2016 Global Contact Center Awards Now Accepting Entries for More Than 15 Unique Categories

February 4, 2015

ICMI Releases Research Report: How to Create a Flawless Call Center Customer Experience

January 27, 2015

ICMI to Train the Fundamentals of Contact Center Management

January 6, 2015

ICMI’s Contact Center Training Symposiums: Send the Whole Team and Save 25%