Increasing customer expectations, a fast-paced environment, constant demands, and what seems like a never-ending stream of changes – add it all together, toss in a few extra ingredients (like repetitive tasks and a lack of the right tools) and what do you get? More than likely STRESS and not the good kind!
So how do you spell RELIEF? What can you as a manager/supervisor/team leader do for your teams and for yourselves, to help alleviate some of the “bad stress” before it becomes burnout and turnover?
Course Topics Include
The effects of stress
Common causes of stress and how to cope with them
Stress profiles and the variety of ways to deal with stress
How to help yourself and team members prevent and/or manage stress
Managing change to help reduce stress
Additional resources on stress and change management
Course Materials
- Printable Slide Presentation
- Industry Articles
- Combating the Negative Effects of Job Stress in the Call Center
- The Human Side of Stress Relief
- Handouts
- 90 Ideas for Revitalizing and Energizing Yourself
- Resource List
- Stress Factor Checklist
- Taking Charge of Change Worksheet
Who should attend?
Call center managers and supervisors who want to make their contact center environment a less stressful place to work.
Course Length
This course is delivered in a two hour session. Purchasing this course on-demand will give you access to the recording for 72 hours.
Pricing
Pricing is for one computer connection and one telephone connection per session.