This information-packed course will increase your commitment and motivation. Contact center agents will learn about queues, customer expectations, the importance of quality call handling and the steps of the call center management planning process. You will discover three of the biggest ways you can positively impact service to customers and the work environment of their co-workers. Intended for agents and team leaders (not managers), this course will help you understand the power of your individual contribution to the call center, customers, and co-workers.
Course Materials
- Printable Slide Presentation
- Industry Articles
- Handouts
- Glossary
Who should attend?
This course is appropriate for all call center agents and team leaders, both new and experienced.
Course Length
This course is delivered in a two hour session. Purchasing this course on-demand will give you access to the recording for 72 hours.
Pricing
Pricing is for one computer connection and one telephone connection.