Discover proven practices in hiring, incentives, sales coaching, and retention of top performers!
This two-day course is appropriate for both inbound sales centers and inbound sales/service centers. Learn how to create an environment that will generate new revenue, will be self-sustaining, and will align agents directly with the company’s success. By leveraging case studies, we will discover which Key Performance Indicators (KPI) you should be using to evaluate agents, and how to use your KPI’s to coach agents to drive additional revenue.
By the end of this two-day workshop, you will be able to better understand and calculate the amount of missing revenue opportunities in your center(s), as well as have a plan to address your situation. Additionally, you will learn 20 proven sales management strategies practiced by leading contact centers.
Course Topics Include:
- Hiring the Right Sales Agent
- Incentive Programs
- Key Performance Indicators
- Agent Effectiveness
- Sales Environments
Who should attend?
Vice Presidents, Directors, and Managers responsible for sales performance of contact centers.