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Request ICMI Onsite Training

Training & Certification / Browse and Search Courses / Client Site Training / Request Client Site Training

Onsite classes provide a convenient, cost-effective group approach for instructor-led training – eliminating individual travel costs and providing training when and where students need it most.

Please fill out the application below and an ICMI Account Manager will contact you within 1 business day.

Full Name
Company Name
Address

City
State
Country
Postal Code
Phone
Email

What course(s) are you interested in?
Hold down CTRL key and click to select multiple courses

How many agents do you have in your contact center?

How many managers do you have in your contact center?

How many employees would you like to train?

What is your training budget?

When would you like the training to occur?

March 2010

Sun

Mon

Tue

Wed

Thu

Fri

Sat

Additional Comments:

Connecting with Customers Through Email
Contact Center Coaching: A Practical Approach to Getting Results
Contact Center Supervisor Leadership Development Program
Contact Center Technology: What Works, What’s New, What Drives Results
Customer Relationship Management Study Course
Essential Principles of People Management
Essential Skills and Knowledge for Effective Contact Center Management
Essential Skills and Knowledge for Supervisors
Implementing Lean Six Sigma in Call Centers Level II—Green Belt
Implementing Lean Six Sigma in Call Centers Level I—Yellow Belt
Its All About the Customer
Leadership and Business Management Study Course
Managing Customer Contacts with Quality
Managing Difficult Customer Contacts
Measuring Contact Center Effectiveness
Monitoring and Coaching for Improved Contact Center Performance
Monitoring and Coaching for Supervisors
Multi-Factor Authentication for the Contact Center
Operations Management Study Course
People Management Study Course
Program of Excellence in Customer Service: Agent Training
Proven Inbound Sales Techniques
Smart Strategy = Strong Leadership
The Dynamic Contact Center
The Workforce Management Boot Camp
Workforce Management: The Basics and Beyond